Frequently Asked Questions

No. However, Wash Club members can add an Express/Deluxe Detailing package at the pay station. Wash Club members receive a discount when adding the Express Detailing package at the pay station.

No, you stay in your vehicle through the tunnel and will be guided in to our cleaning bay once complete

We accept debit, credit and gift cards. Card payments and gift cards can be made at the “Interior” pay station.

Express Detailing takes approximately 15 minutes.
Deluxe Detailing takes approximately 30 minutes.

We recommend placing your belongings in the glove box, centre console or in the trunk. Not only will this keep your items safe, but it allows us to spend more time cleaning.

The Express Detailing service aims to clean the areas inside your car that tend to get the most dirty. The objective is to clean as much of the interior as possible within a short period of time, saving you time and money.

You’re welcome to use our free vacuums during regular business hours (Mon – Sat, 9am – 6pm). Vacuums are not turned on when the car wash is closed.

No appointment needed, first come first serve basis

All Express Detailing packages include a complimentary “Protect” car wash package. After using our state-of-the-art car wash, our trained staff will complete the Express Detailing.

Pull up to the interior lane (far left), you can pay right at the paystation. At the end of the wash there will be someone waiting to guide you in to our cleaning bays

That depends on several factors, such as seasonality (winter brings in more salt and dirt) and lifestyle (work trucks bring in more dirt and debris than a commuter car).

Our Express Detailing service is typically open Monday – Saturday, 9am – 5pm. Holiday hours may affect this.

The amount of time (15 mins Vs 30 mins) and we use an extractor to shampoo your carpets and mats – Deluxe is a better clean.

No, vacuums and mat cleaners are always free – you do not have to be a member

Back license plate recognition, each license plate has it’s own wash package attached to it.  

State of the art soft touch wash system featuring closed cell foam 

We have free mat cleaners at our vacuum stations (seasonally), or our Express Detailing service offers this and more..

You only need to wash 3 times in the month to save money, however, it is an unlimited wash

We wont leave you with out a ride. We will set up a rental or offer our shuttle, which you situation we have you covered.

No, unfortunately paint and undercoating products don’t work well together.

Yes, but we don’t repair, just replace of the panel. If you have parts that are rusted we can replace them with a factory part no problem, but we don’t repair them. (unless it is from a stone chip and not pitted) rust in door seems, wheel wells or rockers all need replacement. Book an appointment and we can better understand your needs and help you get there.

Yes, we offer a warranty on all the body work performed on your vehicle for as long as you own that vehicle. Our work is warrantied through CSN Collision Centres and is recognized nationwide.

In person appointments take about 30mins, but you can use our virtual process from you driveway and get a quote with in 3 or 4 business hours.

Try to stay calm. Check to make sure everyone is ok, and call 911 immediately if there are any injuries. If it is safe to do so, leave your vehicle where it is and use your phone to take photos of the scene. Obtain the information of everyone involved in the accident. This includes driver’s license, insurance information, full vehicle information including license plate number. Also collect passengers names, and contact information.

Yes we would be happy to paint your parts, but only if it is a factory part. We would be happy to install it as well if you would like. Please call or book an appointment online before buying parts, we can supply the parts at the same cost as the dealer (which is were we buy from as well) but saves you the hassle of bring us the part.

Yes, you would need an appointment for an estimate. We have a great virtual solution if you follow the “book appointment” Icon we can help you right now!

The answer is yes! PDR is a great way to cut cost and time if the paint isn’t damaged and the damage isn’t to big or sharp. Please follow the “book appointment” and we will make that door ding disappear!

Unfortunately this isn’t something we do any more. But we use to, sorry.

The length of repair varies by the size of the repair and parts availability. A small repair on a bumper is normal 2 days.

We don’t charge for estimates, often we can help you right from your driveway with our virtual appointments.

This is one of the many things that set us apart! We work closely with your manufacturer to get you factory parts, even if your insurance won’t pay for factory. We can often (over 90% of time) still get you a factory part at the lesser amount keeping both you and your insurance happy!

Not at all, we would be glad to take this step off your plate. We will need your provider and policy number to get started.

Yes, at Zenetec we stand behind every windshield we install. If there are any issues with the installation of your windshield or any other glass we have installed on your vehicle, we will repair it free of charge, for as long as you own your vehicle. This includes stone chip repairs as well. If the damage is not repairable, a new windshield will be needed, which is not covered by warranty.

We inject a pressurized resin to the damage, this increases the strength of the windshield and reduces the visibility of the damage.

Yes our price includes all the chips that need repair – please expect a longer wait time if repairing multiple areas.

Your VIN is a 17 digit alphanumeric code that can be found:

  • On your insurance certificate
  • On your Vehicle Registration
  • Bottom Corner of Windshield
  • Inside your Driver’s Side Door

We can. We offer wiper blades, and Aquapel treatments as a package for $50.

Usually you are in and out within 30 minutes.

Yes we do, our dealership partners complete your calibration to ensure it is done correctly as your manufacturer intended.

It is possible to still see the imperfection once the repair is done. Some chips repair better than others.

No, restoration is not something we do. Collision and small cosmetic repair are what we focus on. Quick turn around, time and quality is what we do, restoration is a different business model. We would be happy to help point you in the right direction. Please call or book an appointment and we will help where we can.