Accessibility at Zenetec
Our commitment
Zenetec is committed to providing an accessible environment for our customers, employees, and visitors, and to meeting our obligations under the Accessibility for Ontarians with Disabilities Act (AODA) and its Integrated Accessibility Standards Regulation (IASR).
We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity, and we work to identify, remove, and prevent barriers to accessibility across our collision, auto glass, and car wash services.
Accessibility standards
We follow the accessibility standards set out under the AODA, including the Customer Service, Information and Communications, and Employment standards. In practice, this means we:
- Provide our goods, services, and facilities in a way that respects the dignity and independence of people with disabilities
- Welcome service animals and support persons
- Train our team on accessible customer service and on the requirements of the AODA and the Ontario Human Rights Code
- Support accessibility for employees and job applicants throughout the employment relationship
Accessible formats and communication supports
Accessible or alternative formats and communication supports for our public information are available on request, at no additional cost. If you need information from us in another format, or need help accessing anything on this website, please contact us using the details below and we will work with you to meet your needs.
Website accessibility
We want our website to be usable by as many people as possible, and we are working to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA — the standard referenced by the AODA. Accessibility is an ongoing effort, and we continue to review and improve our website over time. If you come across a barrier on this site, please let us know so we can address it.
Our accessibility policies and plan
Our accessibility policies and multi-year accessibility plan describe how Zenetec works to meet the requirements of the AODA and remove barriers for people with disabilities. These documents are available on request in an accessible format — please contact us using the details below.
Compliance reporting
As required under the AODA, Zenetec files its Accessibility Compliance Report with the Government of Ontario. Confirmation of our most recent filing is available on request in an accessible format.
Feedback and contact
We welcome your feedback on how we provide accessible service. You can share feedback, or request information in an accessible format, in any of the following ways:
- Email: [email protected]
- Phone: 1 (705) 737-1988
- Mail: 499 Veterans Drive, Barrie, Ontario, L4N 9E3
- In person: at any of our locations